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Some of its best-in-class features include secure voice and video calling, full end-to-end encryption, and secure file sharing.

With security being Wickers top priority, its no wonder their user account management is set to a higher standard as well.

Compared to the security most common apps feature, Wicker keeps it real tight on this front.

Because of that, you might sometimes run into certain barriers when trying to access your account.

Account Suspended One of the worst things you can encounter when dealing with software is the Account Suspended message.

Unable to access your account, you start wondering why this happened.

Did you mess something up Did Admin lock you out for some reason Fortunately, with Wickr it usually comes down to heightened security, which is there for your own protection, after all.

When dealing with account suspension, theres a couple of reasons why this can happen.

Some you can solve on your own, others you unfortunately cant.

Duplicate Device Names If have two devices with the same name, Wickr sees this as a threat.

To ensure your account remains secure, it will lock you out and notify you about the problem.

To resolve this, follow the steps below: Open Wicker on your phone.

If you find any devices with the same name, remove the duplicates.

Now you need to uninstall Wickr: On Android devices, go to your phones Settings menu and open Application Manager.

Wait until your phone finishes the process and then proceed to the next step.

For iOS devices, all you need to do is tap and hold on the Wicker icon until the x appears in the icons corner.

Visit the corresponding app store and install Wickr: Apple App Store, Google Play Store.

In order to prevent any duplicate device names appearing in the future, follow the advice below, depending on the device youre using.

For Android devices, after you select the Existing Account option, look at the Device Name field.

If you see that the name is identical to one of your other devices, change it accordingly.

On iOS, a duplicate name can appear after changing your device.

This happens when your Wickr ID remains registered with your previous iPhone or iPad.

To solve the issue, simply change the name of the device you plan to use.

Account Terminated Manually As part of its security measures, Wickr allows you to terminate your own account manually.

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